Archive for March, 2008

Outsourced phone systems for start-ups

I noticed some email traffic going about within the Seattle start-up community last week regarding outsourced PBX phone systems that might be appropriate for start-ups. Having struggled with Asterisk ourselves at Imagekind for well over a year, I knew this discussion was going to be very valuable for someone. Here’s the summary of that thread from last week.

http://www.asterisk.org/
Generally too complicated to bother with.

http://www.accessline.com/
Comments about being unhappy with this service.

http://angel.com/
“Point and click interface for everything. Angel does everything…”

http://gotvmail.com
Generally good feedback.

http://ringcentral.com
“It does everything we need and it is very cost effective.”

http://www.switchvox.com/
Generally good feedback.

A better way to search flickr

Compfight

Ever wanted to find that perfect image on flickr? How about if you wanted to search by an image where the original had been placed in flickr while excluding the rest AND you wanted to search for images that could be used by you under Creative Commons? Also useful for finding licensable photos heh? It’s easiest with Compfight. Just hover over each image to see what is available and what the pixel dimensions are. Simple but very, very handy.

Skitch!

Skitch

Mac power users no doubt already know about Skitch but I was turned onto it yesterday by my good friend Max Ciccotosto over at Wishpot. My usual process for pointing out bugs graphically or otherwise notating something I like about another site is to screenshot it, bring it into Photoshop and write all over the image. Skitch lets you do this SO much faster. You can scribble, jot, annotate and do anything else to an image in seconds. Much fewer steps to point out what you want others to see. Ideas can even be directly uploaded via FTP right from the tool. Talk about conveying ideas from one person to others in the most fluid way possible. Makes me wonder what other Mac apps I shouldn’t be living without!

Work ethic of a start-up

Whew. By now most of the blog sphere will have been aware of this post by 37Signals which details how the firm is experimenting with a 4 day work week. The logic being that employee satisfaction is higher and people come back more refreshed after a nice long 3 day weekend.

Nearly simultaneously was a email thread going around on the organize@seattletechstartups.com mailing list on the very same subject. The discussion got heated. Some said that if you want a nice, relaxing work experience then you aren’t cut out for a start-up. Others maintained that this position is arrogant, unrealistic and dated. I haven’t seen a good email flame war in a while but I could easily understand both positions.

At Imagekind, my first developer was a very hard worker. She showed up promptly at 9am when most other devs preferred to get started around 10am. She worked all throughout the day and never left for lunch. She would also begin packing up around 5:30 pretty consistently. I knew that when she was in the office she got more done than anyone else and there was no question about it. From the very beginning, I had discussed that she could work from home every Thursday. Like all great devs, she had other employment options. Allowing her to work from home one day per week was a creative perk that we could offer as a fledgling start-up. There was a huge amount of mutual respect, admiration and trust between us and I never felt that she wasn’t giving 100% while she was home on Thursday. Her instant messenger would light up promptly at 9am each day.

There are different expectations for employees than there are for co-founders. I don’t expect employees to work the same amount of hours that I do. Frankly, I’m on email pretty much all the time and I work most weekends. But, employees are different. What I do expect is that employees are incredibly talented at what they do. And I expect that they are not disruptive in the office. They need to work well with others and I’ve made the mistake of hiring incredibly smart people would were also incredibly abrasive. It never works. I don’t really care if someone wants to work from 11am-7pm. Or 9am-5:30pm. It just doesn’t matter. Where it falls apart is when the situation is abused. In my experience though, it is possible to communicate up front that this freedom and flexibility is offered because you generally care about the well being and happiness of the people who come to work every day. I want them to be happy that they came to help us realize our dreams. I want them to feel appreciated. And I tell them that I appreciate them every day. I’ve found then when you structure your work environment around a sincere desire to make an employee truly happy about working with you then they will give so much more back to the organization. When it all comes together, there is no discussion about the work week because each is trying hard to make the other happy.

If someone went above and beyond to help us hit a milestone I’d ask them to work from home after lunch.
If someone wasn’t feeling well and I could see it I’d ask them if they wanted to leave a little early.
If someone was having a difficult personal struggle I’d tell them to work from home and just leave instant messenger on.
If someone was having a hard time solving a problem I’d take them to lunch.

All of these things probably seem obvious. But, in the end, we all felt that we worked hard enough each day and there wasn’t a need to ask someone to work harder.

Having said all of this, I admit that I made mistakes. The biggest mistake I made was that I subconsciously provided this kind of attention primarily to developers and I don’t believe that I extended the same level of courtesy to all the employees right down to the temporary folk who helped us on non-technical issues. It’s easy to show favoritism and not be aware of it. In retrospect, I would have treated everyone the same but I didn’t realize at the time how much preference devs were getting compared to others. It turned out others noticed before I did.

Pragmatic Marketer

Pragmatic Marketing

One of the best free magazines for product managers and marketers anywhere. The Pragmatic Marketing magazine series is something I wished arrived on my doorstep more often. This free mag is packed full of really great product management articles and is really a must-read for anyone working in th software or web world. There are no wasted words in this semi-monthly publication.

Learn how to consider patents in your design process. Learn how to better integrate with development and design teams. Learn how to guide teams to success. Learn how to be a better problem solver. Learn how to use social media to better market your new product.

This is a magazine that I’ve kept as my little secret for years.

The Feb Seattle Startup Index

The latest Seattle Startup Index maintained by Marcelo Calbucci at Sampa shows three Curious Office companies in the top 20. That’s pretty cool.

Our own Imagekind comes in at 20 with a blended Alexa/Compete rank of 18,173.
Shelfari comes in with a blended ranking of 13,018.
SEOmoz has a blended ranking of 3,756!

Obviously one could debate the exact value and meaning of these numbers but it does illustrate real visitor interest in the offerings as well as an advanced knowledge of site and search optimization by the top companies who rank highly. It isn’t an easy thing to master but it ultimately comes down to having a valuable product that a reasonable number of people care about!

A beginners guide to SEO

Sure we’re involved with SEOmoz but that doesn’t mean this FREE seo guide isn’t worth your time. I assure you it is. If you want the single best starting point from which to understand SEO, read this entire guide front to back. Because so many pieces of a site AND your editorial behavior factor into the final results, and because search engines can be notoriously slow to reflect what impact your actions are having, there are two things SEOmoz would like to remind us:

  • Patience is not the only virtue that should be used for successful SEO.
  • The strategy itself must have a strong foundation in order to succeed.

So true. It’s a great read.

Series B observations continued…

So this morning we completed one of our early Series B pitches to a prominent local venture capitalist. From my perspective, there weren’t any real surprises to come out of the conversation but I thought it might be interesting to share a few bits of commentary from the investor that I knew to be typical explanations for those times when you get a “NO” from an investor (we didn’t get that by the way).

Venture investors tend to evaluate these opportunities against two “risk” perspectives. The first perspective is the actual market risk that your plan may or may not face. That is, the investor tries to understand whether your efforts represent a “feature or a business” and whether or not the magnitude of the opportunity is really as big as you say. They additionally evaluate competitors in the space and your ability to gain a reasonably large slice of the total market pie.

The second “risk” that the investor is trying to determine is the balance of their own portfolio. In our conversation, we spent some good time talking about other companies in this VC’s portfolio to try to determine whether or not our proposition was sufficiently differentiated enough from other firms also doing work in imaging and photography. To use the words of this investor (whom I have a great deal of respect for and with whom I have worked in the past), “we try avoid situations where water may be running on the same side of the hill”. This was his way of trying to explain portfolio management to us. He elaborated on the idea that experienced VC’s have realized over the years that two companies doing very different things but in a similar, larger market segment will often gravitate to where the revenue opportunities are and wind up in the same puddle at the bottom of the hill. I agree that this phenomenon happens more often than not and I think his verbiage paints a good visual to explain it.

As ‘market leaders’ in our print-on-demand social network, we know that our story was compelling. But this conversation reminds me to think about future meetings with other VCs based on other companies already in their portfolio. Do you schedule those meetings at the top? Later? At the very least it is a good idea to get familiar with the other portfolio companies that could be considered - even broadly - as being in your same space. In this case, we are sufficiently differentiated enough that it was a valuable meeting for all parties to take.

In response to a comment left to the last post from Paul Brown at http://mult.ifario.us/a where Paul asks about this tricky scenario:

Entrepreneur: “We’re going great guns; this validates our thesis.”
Investor: “Why do you need my money now? Why aren’t your existing investors falling over themselves to reinvest?”

Paul is basically asking two things: first, ‘why are you raising money if you don’t need it’ and, second, ‘if you do need it why don’t your original investors just put in the money’?

The answer is because most investors have a certain investment stage criteria that they adhere to. Some prefer to only invest in seed and Series A stages and therefore invest smaller amounts of money to buy bigger percentages of the company while accepting that there is more risk to accomplish this. Other firms choose to invest more money at later stages and hope for lower risk factors as a result. So, depending on the stage you’re in you would probably be talking to two different kinds of firms. That is our case.

Having said that, it does seem more common than not that existing investor would also participate with new investors in later stage rounds. That isn’t always the case but it is good when existing investors prefer to do it and indicate as such because new lead investors will try to take as many ‘confidence cues’ from existing investors as they can.

Series B observations…

Walking into a vc meeting right now looking to help raise about $8-$10 million from a Seattle area VC. I won’t say who I’m meeting with for the purpose of this blog. However, I suspect that many are interested in the types of questions, interests and concerns that a typical tier 1 Seattle VC has for a company that is well past Series A, has revenue and about 20 employees. This is the “expansion” story whereby we have proven that customers are interested in what we built and we have revenue and traffic to prove that. Now the question is, can we take this little bit of proof and grow it into a large business! I’ll post as soon as this meeting is done!